We at Yara are part of a global network, collaborating to profitably solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.

Supply Chain Executive

About the Unit

  • To improve the effectiveness of Yara’s structural design to meet targets.
  • To maximize the effectiveness of Yara employees through assignment to positions where the capabilities of each individual employee are used to the fullest extent possible.
  • To implement business plan and to achieve the best use of the presently available supply of manpower within Yara Vietnam

Responsibilities

1.    Logistics, Inventory & warehouse management

Handling importation activities; include products, sample & machines.

Implement Conformity announcement.

Execute and manage third party agreements with KPI monitoring.

Support compliance with import/export laws.

Ensure Company is operating best practices related to entry release of merchandise and has knowledge of all areas of VN Customs Regulations, including Harmonized Tariff Schedule, FTA, and Conformity Regulations.

Planning for imported products delivery and production plan.

Manage operation & performance of depots. Make sure depots to follow the Safety and Regulatory Compliance, linked with the Yara Policy for HESQ.

Control inventory & allocate stock at each warehouse; conduct physical inventory count by period.

Support for marketing, value chain on sample delivery.

Training Product Stewardship to Depots operators.

Sourcing inland transportation & warehouse if needed.

Other assigned tasks of Logistics or Customer Service as required.

2.    Operation / Customer Services

Handle customer service task with sales order processing to delivery.

Make sure customers clear all overdue debt before releasing delivery order.

Calculate discount, rebate, bonus after trade campaign completed.

Issue letters to distributors for relevant matter (bonus notice, complaint reply…)

-    Handling customer enquiries and requests professionally to maximize customers’ satisfaction.

-    Update Customer Profile in the system.

-    Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency.

-    Co-ordinate with Logistics and Planning, communicate to the customer about stock allocation or supply procedures.

-    Developing customer service procedures, policies & standards.

 

Profile

REQUIREMENT

  1. English fluent both in speaking & writing
  2. Bachelor Degree of Economic/Foreign Trade.
  3. Experience from multi-national companies

Additional Information

  • Priority for candidates who have regulatory affairs knowledge & strong expertise on customer service

 

  1. Good at+ communication+ Interpersonal
  2. Time management
  3.  customer interaction
  4. Smart & quick respond.
  5. Experience:+ Experience in Customer Service is preferred.
  6.  3-4 years in Logistics/Supply Chain with warehouse management is a must